eLegum

Refund Policy

Effective for purchases made on or after 1 July 2025

1. Overview

eLegum operates a credit-based billing system for its services. Credits are purchased in advance and consumed as you use the platform.

As a general rule, all credit purchases on eLegum are non-refundable. However, as a goodwill privilege extended to our customers, we offer a limited refund window for unused credits, subject to the conditions described in this policy.

This policy applies to two categories of credits available on the platform:

  • AI Credits — used for AI-powered legal assistance features
  • eCourts Credits — used to access Indian court case data via the eCourts partner API

2. AI Credits

AI Credits power eLegum's artificial intelligence features, including legal query responses, document drafting, legal research, and case analysis.

How AI Credits work:

  • 1 Credit = 1,000 AI Tokens
  • Credits are deducted each time an AI service processes a request
  • Unused credits are valid for 6 months from the date of purchase
  • Credits are non-transferable and cannot be converted to cash

Refund availability: AI Credits purchased within the last 7 days may be eligible for a partial refund on the unused portion, subject to the conditions in Section 4.

3. eCourts Credits

eCourts Credits are a separate credit pool used exclusively to access Indian court case information through the eCourts partner API. They are independent of AI Credits and are not interchangeable.

Services charged per use include:

  • Case search
  • Case detail lookup
  • Cause list access
  • Order PDF download
  • AI analysis of court orders
  • Case refresh from eCourts

Refund availability: eCourts Credits purchased within the last 7 days may be eligible for a partial refund on the unused portion, subject to the conditions in Section 4.

4. Refund Eligibility

A refund request will be considered only when all of the following conditions are met:

1

Purchase within 7 days

The credit purchase must have been made within the 7 calendar days immediately preceding the refund request. Purchases older than 7 days are not eligible under any circumstances.

2

Credits must be unused

Only credits that have not been consumed are eligible for a refund. Credits already used to access any platform service — including partially used credit balances — are not refundable.

3

Request initiated by email

The refund must be formally requested by sending an email to support@eLegum.com from the registered email address of the account. See Section 5 for details on what to include in the email.

Not eligible for refund:

  • Credits purchased more than 7 days before the request date
  • Credits that have been fully or partially consumed
  • Credits used during a free trial or promotional offer

5. How to Request a Refund

To initiate a refund request, send an email to support@eLegum.com using the email address registered to your eLegum account.

Your email should include:

  • Your full name and registered email address or Phone
  • The type of credits for which the refund is requested (AI Credits or eCourts Credits)
  • The date of the purchase
  • The amount paid and the number of credits purchased
  • The reason for the refund request

Our support team will review your request and respond within 5–7 business days. We may request additional information or documentation to verify the purchase and the unused credit balance before processing any refund.

Note: Submitting a refund request does not guarantee approval. Each request is reviewed individually against the eligibility criteria in Section 4. eLegum reserves the right to decline requests that do not meet all stated conditions.

6. Refund Calculation

Where a refund is approved, the refundable amount is calculated based on the value of the unused credits only. The following deductions will be applied before the refund is processed:

  • Payment gateway charges — fees levied by the payment provider (e.g. Razorpay) at the time of the original transaction
  • Regulatory or statutory charges — including applicable taxes, GST, or any other government-mandated charges that formed part of the original payment
  • Consumed credits — the value of any credits that were used between the date of purchase and the date of the refund request

The net refund amount will be the pro-rata value of the remaining unused credits after all deductions above have been applied.

Example (illustrative only):

You purchase ₹500 worth of eCourts Credits. By the time you raise a refund request (within 7 days), ₹80 worth of credits have been used. The payment gateway charged ₹12 on the original transaction. The maximum eligible refund would be approximately ₹500 − ₹80 (used) − ₹12 (gateway fee) = ₹408, subject to verification and approval.

Approved refunds will be credited to the original payment instrument used for the purchase. Processing times may vary depending on your bank or payment provider.

7. Contact

For refund requests or questions about this policy, please contact our support team:

TrueLegum LegalTech Private Limited

Operator of the eLegum Platform

Email: support@eLegum.com

Website: https://www.elegum.com